FREQUENTLY ASKED QUESTIONS
What types of payment do you accept?
- We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.
Where is the product I ordered and how long does it take to ship?
- Shipping within Canada, UK and the US usually takes about 7-10 business days from date of fulfilment. However, if the item you purchased is popular and has an overflow of demand, it may take up to 4-5 weeks before it is delivered. Rest assured we will be sending you your tracking number as soon as it has been shipped.
- Shipping to the rest of the world is estimated to be around 4-8 weeks
In what currency are your store's prices
- Our store prices is in United States dollar (USD). *If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.
- Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Your Astrology Language
Do you have a physical store?
We only sell online at the present time.
How do I apply the discount I got from the spinning wheel?
- Please enter the discount code manually in your Cart as it is only copied in your clipboard NOT applied automatically. *We cannot apply the discount once an order is already submitted.The discount code should be placed before check out. You can still use the promo code on your next order.
Can you gift wrap the products?
- We do not offer gift wrapping for our products
How do I return my product?
- Please check our Return Policy
Where is my Order Confirmation?
- The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check you spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please request it from email@example.com
- Most items are processed within 48 hours. If you wish to cancel your order for any reason, please email us at firstname.lastname@example.org within 48 hours. Please check our Order cancellation Policy @ Return Policy for more information.