Order Cancellation Policy
As much as we'd like to accommodate all your requests and make things easy for you, your return will be accepted only for the following reasons:
- Item received is different from what was ordered.
If you receive a different item from your order, please contact us immediately for replacement.
- Your item is damaged upon receipt.
No need to return the damaged item received. Simply take a photo and send it to firstname.lastname@example.org.
Once we receive the photo, we will issue replacement and it will be on your way!
Not: Please send the photo within 7 days after receipt.. Damaged, missing, or incorrect items reported after 7 days from the delivery date will NOT be eligible for a refund or replacement.
The measurements are clearly given so for that reason that we cannot accommodate returns for incorrect size. It’s time to get your measuring tape and rulers out before you order.
HOW TO RETURN AN ELIGIBLE ITEM
We will only accept returns for eligible items by mail.
Contact us regarding your eligible item via email email@example.com
- Once you receive your return merchandise authorization number, fill out this form, and include it with your return package. Please also mark the exterior of your package with your return authorization number.
- Only pre-authorized returns (complete with return merchandise authorization number) will be accepted by our shipping department. Packages without a return merchandise authorization number will be returned to sender.
- You will be responsible for shouldering the shipping and packaging costs related to returning or exchanging an item. Cash on Delivery (COD), or prepay will not be accepted for return shipping.
- When you return an item, we encourage you to choose a service that will provide you with tracking and that will allow you to track your shipment. Tracking ensures that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you may be able to recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected returns.
- Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. We will only refund the purchase price of the item. Shipping, handling, processing and customs fees are nonrefundable.